Invisible Interactions
The future of customer experience is moving beyond visual screen design to create "invisible interactions" with AI, using voice, gestures, computer vision and haptics to control devices.
Our Screenless Future
It's hard to imagine a world where screens aren't everywhere. What if people weren't distracted by mobile phones as they walk across the street, eat in a restaurant or - gasp - drive a car?
Work Smarter with Lean UX
"Your goal as a Lean UX designer is to learn as much as you can as quickly as you can. What's the smallest thing you can design to get that next set of insights and learning? That's Lean UX.”
Data-Inspired Experience Design
“How big data insights can inspire amazing digital products and smarter customer experiences.”
- From a 2015 Talk in Philadelphia
Creative Potential of Big Data
The real opportunity to drive demand comes from bridging scientific thinking and non-linear creativity. When combined with data insights, creative intuition can be supplemented to provide meaningful, human connections.
